Fixed
over 2 years ago

March 10th update

Author Side
Since our developers are in the UK and they mostly work while the rest of us sleep, we've got a whole bunch of fixes already implemented today. Here's a quick summary.

  • Fixed all known billing issues, so if you've been having issues in this area please try again and let us know how it goes!
  • We've sent all the emails that were missed in the first 2-3 days after the re-launch. So your readers will have been notified about their reviews being due, or new review campaigns that you created.
  • We've had to temporarily disable send to kindle functionality (I think Amazon may have blacklisted our [email protected] email address. We're still waiting back from them to see how we can resolve this.)
  • Team members should now be fully functional again, so if you're still experiencing any issues surrounding this please let me know!
  • Various other bug fixes that aren't noteworthy
  • A number of stability improvements and fixes for errors we've seen in the logs
At this point, we believe that we've fixed all of the problems that have broken critical parts of the new system and will start working on issues of secondary importance (stuff that's annoying, but not breaking anything). If you see something that is breaking your ability to use the site, please let me know because we may not be aware of it!

Reader Side
Today's reviewer update!
  • We've resolved the issue with review copies being not available, even though they were in the previous system
  • Fixed a few login issues
  • Fixed certain types of emails that weren't being sent. The developers didn't quite have time today to send the ones that failed to send in the last two days, but that will be done first thing tomorrow (UK time
  • Further stability improvements 

Other known problems we're looking into: 
  • Send to Kindle doesn't work. I have a feeling Amazon blocked our [email protected] address, so we're trying to reach someone there who knows what might have happened. Once we know more we'll be able to resolve this. 
  • Continuing to improve site stability as load increases. 
  • A few other smaller issues that aren't quite as critical  So far I'm quite happy with the progress we've made since launch. By the end of the week I'm thinking that we'll have things running as they should be!